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Free, they are all accomplices?

With the award of the fourth mobile license to Free e-sprits web warmed up: "Finally, an operator who will respect its customers! And yet, if you look closely, you can ask a few questions: the great community of Free is so independent as she claims? Its zealots have they played a role in the award of the fourth license to the new entrant and, if so, which? Finally, Free would have something to hide from its prospective clients when he moves well hidden ?

Rudolph

you know Rudolph ? It is the emblematic figure of Free, which has more than 400,000 fans on his Facebook page. Become a customer at Free is therefore becoming friends with Rudolph and go into a great community that has many associations with many people to help you when you have a problem with freebox your ... But look at what lies behind this pretty facade.

Independence?

In an article in the Nouvel Observateur on "volunteers Free" , we read that Xavier Niel pampers its associations because, says the journalist, " [i] the long understood that it was also what allowed the company to have advertising costs minimized. "This quote the penny dropped: is it possible that Free exploits the members of his community? Yet, if we made the turn, the two words that seem to put "independence" and "volunteer."

The newsletters' too subjective "

Aduf : this acronym hides behind the association of users of Free, association can not be closer to Xavier Niel, since it has chosen domicile of its registered office at 8, rue de la Ville l'Eveque (Paris 8 e), which is nothing but ... address Free . In fact, Aduf was created by employees and directors of Free. Angélique Berge is both patron and leader of the Aduf society Centrapel , a subsidiary of the Iliad, the parent company. Among the founding members of this association, five work at Free. But if Free does not hide from this proximity, it may have astonishing consequences: for example, in January 2006, the team that hosted the forum slammed the door denouncing an association which took not sufficiently consider the interests of Free users and send newsletters "too subjective . While some associations seem clearly independent, as the Consumers' Association Freek, one may ask questions to others such as Freenews, very visible on the site and whose founder Aduf Olivier Rosello is also a founding member of Aduf.

"Tentacle"

If you can not blame Free to have surrounded himself with hybrid communities, it is doubtful whether this business model is sound. Free for why he enjoys and to use the Internet? The UFC-Que Choisir had already denounced the false forum Aduf noting that according to Article 18 of the bylaws of the association, "Iliad serves on the board of the Aduf " and" respects the freedom of decision "and " freedom of action " At least "so that these freedoms are not contrary to the interests of Iliad. " Also, many surfers have been attacked by Free. Simply go to the forum " Pursued by free.fr - Do not panic " to realize the unclear role played by Aduf to internet. Thus, as pointed a member of this forum , one of the reasons that created the Free Aduf is this: " [l] he third is that which corresponds most to the spirit of the Iliad. The creation of an additional tentacle, using the window of a respectable organization "Act 1901". This strategy would be to occupy a space before it is filled by another association. It is better to manage yourself unhappy customers rather than letting others do it or worse, seeing them together in a genuine partnership. " Also, it seems that Aduf have the libel easy including Free users who do attempts at humor .

A little transparency

While Free will return very soon in the closed universe of mobile telephony could expect from him a little more transparency. Indeed, how can we be credible if we know that the community of users is handled by a pseudo-association with forums cans? How can we trust the new operator says it will revolutionize the world and practices of telephone moving to France if you can not already do not trust the provider who is willing to discuss with users on the forums, except when they begin to speak ill of him? This is a whole series of questions to which you must answer that Free.


Roman Bernard